Frequently Asked Questions (FAQs)
Last Updated: 23 January 2025
What types of properties do you manage?
Rizton specializes in multi-family residential apartments in Kampala and surrounding areas. This includes blocks of flats, multi-unit residential buildings, and similar rental properties. We focus on residential assets rather than commercial offices or retail spaces.
How do I contact Rizton for property management support?
You can reach us via our contact page, phone, email, or social media channels listed on the website. Our team responds to inquiries about property onboarding, landlord support, tenant management, and service recommendations..
What services are included in your property management package?
Our core property management services include:
• Tenant sourcing, screening, and placement
• Rent collection and accounting
• Regular property inspections
• Maintenance coordination and repairs
• Lease documentation support
• Tenant relations and conflict resolution
• Monthly reporting for landlords
These services help landlords protect their income, ensure compliance, reduce vacancies, and improve tenant satisfaction.
Do I need to create an account to use Rizton’s services?
No, you don’t need an account to browse information or contact us. If you become a landlord client, we set up a secure client portal or shared reporting access to keep you updated on your property’s performance.
How do you screen tenants?
We follow a structured screening process that includes:
• Income or employment verification
• ID verification
• Rental or reference history checks
• Background and conduct reviews
Thorough screening reduces the risk of late payments and unwanted turnover, creating more stable rental income.
How is rent collected?
Rent collection is designed to be simple and transparent. We support common payment methods such as mobile money (e.g., MTN/Airtel) and bank transfers. Receipts are always issued, and landlords receive clear accounting of payments, arrears, and reconciliations each month.
What happens if a tenant does not pay rent on time?
If rent is late, we follow a defined process of reminders, clear communication, and structured follow-up. Our aim is to resolve issues quickly and professionally, reducing the risk of long-term arrears. In some cases, we help facilitate repayment plans in line with legal guidelines.
Who handles maintenance and repairs?
Rizton coordinates maintenance through reliable, vetted contractors. Landlords approve major repairs, while routine upkeep and minor fixes are organized proactively to protect the property and reduce tenant complaints. We track all work and provide updates.
How do lease agreements work with Rizton?
All leases are prepared clearly, align with Uganda’s Landlord and Tenant Act (2022), and define rent, terms, rights, responsibilities, and notice procedures. This ensures legal compliance and protects both landlords and tenants.
How long does it take to rent out a unit?
Most units are filled within 7–21 days but time to rental varies based on location, condition, price, and market demand.
Are Rizton’s services suitable for foreign or out-of-country landlords?
Yes. Many foreign owners rely on professional managers like Rizton to handle on-the-ground tasks, communication, and compliance while keeping landlords informed through reports and digital communication.
How do you report property performance to landlords?
We provide regular performance reports that include rent collection summaries, tenant status, maintenance activities, expenses, and occupancy rates. This ensures transparency and confidence in how the investment is performing.
How do I start working with Rizton?
To start, reach out via the contact form or listed phone numbers, and we will guide you through onboarding, property evaluation, and service setup to meet your goals as a landlord or investor.
Discover Our Office Locations
Rizton is here to serve you across multiple locations. Whether you’re looking to meet our team, discuss real estate opportunities, or simply drop by for a chat, we have offices conveniently located to serve your needs. Explore the categories below to find the Rizton office nearest to you
We are located
Kyanja Ring Road, Karl Complex Room B03
Rizton’s presence extends to multiple regions, each with its own dynamic real estate landscape. Discover our regional offices, staffed by local experts who understand the nuances of their respective markets.
- sales@riztonproperties.com
- +256 394856127
- Kyanja